All sales are final. We do not offer refunds or returns unless an item arrives damaged or is confirmed lost in transit. Please see our full Refund & Return Policy.

If your order arrives damaged, please email us at Returns@OMGMahj.com within 5 days of delivery. We’ll review your request and provide replacement instructions if approved.

If your package hasn’t arrived within the expected timeframe, contact us. If the carrier confirms it was lost, we’ll send a replacement (if available) or issue a refund.

Processing usually takes 2–4 business days. Shipping time depends on the method you select at checkout and your location. Tracking information will be emailed once your order ships.

Currently, we ship within the U.S. only. We hope to expand shipping options in the future.

Yes! Preorders are special items made just for you. Delivery dates may shift due to production or shipping delays. Preorders cannot be exchanged for other products.

Not always. Colors may vary slightly due to dye lots, lighting, and display settings. These variations are normal and part of the handmade charm of our products.

No, discount codes cannot be stacked. They also can’t be applied to sale or preorder items.

Not at this time, but we love suggestions for future designs! Send ideas to Suggestions@OMGMahj.com.

We’d love to hear your philanthropic partnership ideas. Please email Suggestions@OMGMahj.com.

For product details, policy questions, or general info, please reach out to Info@OMGMahj.com.

For all general inquiries, email us at info@OMGMahj.com.